Shipping Policy

Last Updated: July 2026

At Truecolor Press, we work hard to produce and ship your order as quickly as possible while maintaining the quality standards our customers expect.

Production Time vs. Shipping Time

Please note that production time and shipping time are separate.

Because most of our products are custom-made to order, your order must first go through production before it ships. Shipping estimates provided at checkout only reflect transit time once your package has been handed off to the carrier and do not include production time.

If you have a specific deadline, please contact us before placing your order so we can confirm whether we can meet your timeline.

Production Times

Most products are custom-made and require production before shipping.

Typical production timelines are:

• DTF Transfers: 1–3 business days
• Custom Apparel: 5–10 business days
• Custom Hats: 5–10 business days
• Signs, Banners & Decals: 3–7 business days
• Large Format Graphics & Wrap Projects: Varies by project
• Large Quantity or Specialty Orders: Varies by project

Production times begin once:

• Payment has been received (if applicable)
• Artwork has been approved
• Any required order information has been provided

Production timelines are estimates and may vary based on order volume, product availability, artwork requirements, and supplier lead times.

Shipping Methods

We ship orders using trusted carriers such as USPS, UPS, and FedEx.

Available shipping methods and rates will be displayed during checkout when applicable.

Shipping carriers provide estimated delivery dates, but these dates are not guaranteed by Truecolor Press.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow up to 24 hours for tracking information to become active after receiving your shipment notification.

Shipping Delays

While we make every effort to meet estimated timelines, Truecolor Press is not responsible for delays caused by:

• Weather conditions
• Carrier service interruptions
• Natural disasters
• Customs processing
• Supply chain disruptions
• Incorrect shipping information
• Holidays
• Events beyond our reasonable control

Carrier delays do not qualify orders for cancellation, refund, or reimbursement.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is submitted:

• Delivery delays may occur
• Additional shipping charges may apply
• Returned shipments may require additional postage before reshipment

Truecolor Press is not responsible for packages delivered to an address provided incorrectly by the customer.

Lost, Stolen, or Damaged Shipments

Once an order has been delivered to the shipping carrier, responsibility for transit rests with the carrier.

If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of:

• The damaged product(s)
• The shipping box or packaging
• Any visible shipping damage

If a package appears lost, we will gladly assist in filing a claim with the shipping carrier.

Truecolor Press is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen from the delivery location.

Local Pickup

Local pickup may be available for select orders.

Customers choosing local pickup will be notified when their order is ready.

Please do not arrive for pickup until you have received confirmation that your order is complete and ready for collection.

International Shipping

International shipping may be available on select products.

Customers are responsible for any applicable:

• Customs duties
• Import taxes
• VAT fees
• Brokerage fees
• Other country-specific charges

These fees are not included in product or shipping prices unless otherwise stated.

Questions About Shipping?

If you have questions regarding production timelines, shipping estimates, tracking information, or an order already in transit, please contact us:

Contact Us

Truecolor Press
12773 NE Whitaker Way,
Portland, Oregon 97230
971-402-2223
info@truecolorpress.com