Refund policy

Return & Refund Policy

At Truecolor Press, every custom order is produced specifically for you. Because custom products are made to your specifications, we cannot accept returns or offer refunds for reasons such as buyer's remorse, ordering the wrong size, color, quantity, or changes of mind after production has begun.

Proof Approval

For orders that include a proof or mockup, it is the customer's responsibility to carefully review and approve all artwork, spelling, sizing, colors, placement, and order details before production. Once a proof has been approved, Truecolor Press is not responsible for errors that were present in the approved artwork.

Custom Printed Products

Due to the personalized nature of custom printing, decorated apparel, hats, transfers, signs, banners, decals, and other custom products are non-returnable and non-refundable unless there is a manufacturing defect or an error made by Truecolor Press.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or differs from the approved order, please contact us within 7 days of delivery. Include your order number and clear photos showing the issue.

If we determine that the issue was caused by a production error on our part, we will, at our discretion:

Reprint the affected items
Replace the affected items
Issue a partial or full refund

Color & Print Variations

While we strive for accurate color reproduction, colors may vary slightly due to monitor settings, garment materials, printing methods, and manufacturing tolerances. Minor color variations are considered normal and are not grounds for return or refund.

Blank Apparel & Product Variations

Garment manufacturers may occasionally make slight changes to fabric, color shades, sizing, stitching, or construction. Measurements may vary within manufacturer tolerances. These variations are considered normal and are not considered defects.

Customer-Supplied Artwork

Truecolor Press prints artwork as provided. We are not responsible for issues resulting from low-resolution files, poor image quality, transparency issues, spelling errors, incorrect sizing, or other problems contained within customer-supplied artwork.

Order Cancellations

Orders may be canceled before production begins. Once artwork has been approved, materials have been ordered, or production has started, cancellation fees may apply. Orders already in production may not be eligible for cancellation.